My order hasn't moved or is delayed?Updated 16 hours ago
If your order hasn't arrived yet, please refer to our Shipping Estimates page here for information on when your parcel is expected to arrive.
Please keep in mind, we take full responsibility for packing and shipping your order promptly upon receipt. As per our shipping information this is typically 1-2 business days from the time your order is placed. As such, this needs to be added to the estimated shipping time for the shipping method chosen at checkout.
Once your parcel has left our warehouse it is over to the carrier. From time to time our carriers experience shipping delays, whether that is due to higher than normal volumes or issues at the border. These are unfortunately outside of our control. We truly apologise if your shipment is delayed as a result of any of these carrier issues. We understand this can be an inconvenience and a disappointment.
If your order is delayed by 3 or more days, please reach out to our customer service team via [email protected] and they will be able to lodge a ticket for you. Alternatively, you may also lodge your own ticket directly with the carrier listed on your tracking, should you wish to do so.
Rest assured we will make sure your parcel is tracked down or an alternative solution is provided.
Please keep in mind, we take full responsibility for packing and shipping your order promptly upon receipt. As per our shipping information this is typically 1-2 business days from the time your order is placed. As such, this needs to be added to the estimated shipping time for the shipping method chosen at checkout.
Once your parcel has left our warehouse it is over to the carrier. From time to time our carriers experience shipping delays, whether that is due to higher than normal volumes or issues at the border. These are unfortunately outside of our control. We truly apologise if your shipment is delayed as a result of any of these carrier issues. We understand this can be an inconvenience and a disappointment.
If your order is delayed by 3 or more days, please reach out to our customer service team via [email protected] and they will be able to lodge a ticket for you. Alternatively, you may also lodge your own ticket directly with the carrier listed on your tracking, should you wish to do so.
Rest assured we will make sure your parcel is tracked down or an alternative solution is provided.