Any questions you have about placing your order or why your cart looks the way it does.
Our 3-Month Lenses are purchased as a pair. On the product page you can select the power that you need for each eye. This can be the same for both eyes or different for each if you have 2 different scripts. Our 1-Day Lenses are purchased as a pack of
Our 3-Month Lenses are packaged individually, meaning that when you purchase a pair of 3-Month lenses you will receive two separate vials of your chosen colour. This is why there are two lenses automatically added to your cart when you select a colou
After placing an order you should receive your order confirmation almost immediately. If you haven't received one, it's possible you accidentally entered the wrong email address during checkout. First step would be to double check you didn't just use
If your order is marked as delivered but you are certain it has not been delivered. 1. First thing is to see if you can access an image of where it has been delivered to. Some carriers will provide a picture on the tracking page or delivery confirmat
Great news! There will be no tariffs to pay on top of your order as we have absorbed this for you.
Our DHL Ecommerce carrier has one of its main distribution hubs in Germany so for many packages travelling to global destinations outside of UK, USA and Canada, using one of our standard shipping options, your package may transit via Germany. Rest as
If your order hasn't arrived yet, please refer to our Shipping Estimates page here for information on when your parcel is expected to arrive.Please keep in mind, we take full responsibility for packing and shipping your order promptly upon receipt. A
Due to the current Canada Post rolling strikes, we have removed all standard mail shipping options to Canada and are currently only offering a direct courier service under UPS for $39. We understand this is an added cost as our more affordable (but s
If you accidentally entered the wrong email during checkout and do not have access to that email account, please reach out to our customer support team to have this updated and your Order Confirmation re-sent to the correct email. Contact us: letscha
You may have been provided with a discount code, either directly from Dimple Color, or from a content partner we are working with. Please note all of discount codes come with certain conditions for use.Conditions. Usually this includes:. Occasionally
If you are placing an order for the first time, below is a little guide on what is included in your parcel. 1-Day Lens (10 pcs). 1. You will receive one box per 10 pack that you purchased. Each lens inside the box is contained in a single-use blister